Privacy Policy

## Who we are
Le·P·Le · THE FRUIT FACTORY ("Le·P·Le", "we", "us") operates this guest website, our Himmatnagar flagship fruit café, and the Le·P·Le brand system, including FOFO partner outlets across India.

This policy explains how we handle personal information when you browse our site, submit a form, or contact us by phone, WhatsApp, or email.

## Scope of this policy
This policy applies to information collected through:

• Our website pages (menu, Store Locator, Contact Us, franchise, legal pages)
• Contact and franchise inquiry forms on the site
• Phone, WhatsApp, and email when you reach out using details published on the site

It does not cover third-party platforms such as Instagram, Zomato, Google Maps / Reviews, or WhatsApp when you use them directly. Those services have their own privacy policies.

## Information we collect
We may collect the following information:

• From forms: name, phone, email, city, subject, and message when you use Contact Us or franchise inquiry forms
• From direct contact: details you choose to share when you call, WhatsApp, or email us
• Technical data: basic server logs (browser type, approximate region, pages viewed) needed to run the site securely

We do not ask for payment card numbers, Aadhaar, or other sensitive ID through guest website forms. This site is not an online checkout.

## How we use your information
We use information to:

• Reply to menu, visit, outlet, and franchise questions
• Coordinate visits to our Himmatnagar store or connect you with a partner outlet when relevant
• Follow up on FOFO franchise interest
• Improve website content, fix issues, and maintain security
• Meet legal or safety requirements when applicable

We do not sell your personal information.

## How we share information
We may share information with:

• Service providers that host the website or help us send email and replies
• Professional advisers when required
• Authorities when the law requires it

If your question relates to a partner outlet in another city, we may share only the details needed to help you with that operator. Partner outlets are separate businesses responsible for their local service.

## Security
We use reasonable technical and organisational measures to protect information we hold. No online system is completely secure; please do not share passwords or sensitive data we did not ask for.

## Cookies
We use essential cookies for security and basic site preferences. If we use analytics, it is in aggregate form to understand traffic — not to sell individual profiles.

You can control cookies through your browser settings. Disabling cookies may affect some site features.

## Retention
We keep inquiry records only as long as needed to respond, follow up, and operate the business, then delete or anonymise them unless a longer period is required by law or an active franchise discussion.

## Your choices
You may ask us to correct or delete information you submitted by contacting us using the details in the sidebar. We may need to retain some records while an active inquiry or franchise discussion is in progress.

## Third-party links
Our site links to external services (maps, social media, Zomato, etc.). We are not responsible for how those sites handle your information once you leave our website.

## Children
Our website and cafés serve general guests. We do not knowingly collect personal information from children under 13 through website forms. Contact us if you believe a child submitted personal data.

## Changes to this policy
We may update this policy from time to time. The version published on this page is current. Continued use of the site after changes means you accept the updated policy.